This applies to reservations made by the customer by telephone, via the official website of the hotel or by email:
Individual bookings can be canceled free of charge until 4:00 p.m. on the day of arrival (special offers and special rates excluded). After 4:00 p.m., a no-show fee of 80% of the room price for the first night will be charged.
Bookings made through external booking channels such as Booking, Expedia, etc. can only be canceled through the corresponding channel under the terms and conditions displayed there.
The Hotel Welcome Inn is located at Holbergstrasse 1 in Kloten, right in the center of town and just a 5-minute walk from Kloten SBB railway station. Zurich Airport can be reached within 15 minutes by public transport.
The hotel and airport can be reached within 15 minutes by taxi, public bus, and train. The Kloten-Stadthaus and Kloten-Bahnhof stops and Kloten train station are 300 meters away and can be reached on foot in just a few minutes.
Marked parking spaces are available free of charge in the underground car park and around the hotel during your stay. The hotel is not liable for theft or other damage caused.
That’s no problem. With us, you can check in online in advance and receive your room key digitally before your arrival. On the day of arrival, your room will be ready for you from 2:00 PM.
We are available for you as follows:
Monday to Friday from 6:30 a.m. to 8:00 p.m.
Saturday and Sunday from 7:00 a.m. to 8:00 p.m.
You can reach us by email or phone.
Dogs and cats are welcome for an additional fee of CHF 15.00 (without food) per animal per day. Please register your pets at reception. Please note that dogs must be kept on a leash in and around the house.
Your room will be ready for you from 2 p.m. daily. On request and for an additional charge, we offer early check-in from 9 a.m., subject to availability. With our online check-in and mobile key, you can access your room at any time, even outside reception hours.
We want to make it as easy as possible for you, so we’ve made sure that you’re in control of your stay with our mobile check-in solution. No more lengthy processes. You decide when you check in. You will receive your digital key to access the hotel and your room. Alternatively, you can check in at reception between 2:00 p.m. and 8:00 p.m.a
If you have filled in everything correctly during online check-in, your digital key will be sent to you and you can go directly to your room.
Your digital key will be available from 2 p.m. on the day of your arrival.
We offer a small but delicious breakfast buffet for our guests every day. The breakfast room is located on the ground floor.
Opening hours:
Monday to Friday from 6:15 a.m. to 9:30 a.m.
Saturday and Sunday from 7:00 a.m. to 10:00 a.m.
Lunch and dinner at one of our partner restaurants within walking distance:
For stays of 2 nights or more, you can decide whether you would like room cleaning services during your stay at Hotel Welcome Inn.
Simply scan the QR code in the bathroom and cancel or personalize your daily cleaning. It only takes a few clicks and you’ve helped conserve resources. As a thank you, a small gift awaits you at the reception.
Be active, have fun, and discover our neighborhood—you can do it all here. The hotel’s fitness room has everything you need for a quick workout. Kloten also offers a swimming pool, a climbing park, jogging trails through the forest, an urban golf course, and much more.
We always appreciate feedback! After your departure, you will receive an email from us asking for your feedback.
Alternatively, your host will be happy to receive it in person, by phone at +41 44 804 75 75, or in writing via email.
No.
We kindly ask all smokers to smoke outside only. If smoking is detected in a non-smoking room, an additional cleaning fee will be charged.
Out of consideration for other guests, we kindly ask you to observe quiet hours from 10:00 p.m. to 6:30 a.m.
We kindly request that you check out by 12:00 noon on the day of departure.
Please note that we charge a fee for day rooms. The reception desk will also be happy to inform you about the possibility of a later departure.
