{"id":8439,"date":"2025-03-05T08:11:21","date_gmt":"2025-03-05T07:11:21","guid":{"rendered":"https:\/\/hotel-welcomeinn.ch\/?page_id=8439"},"modified":"2026-04-09T15:00:43","modified_gmt":"2026-04-09T13:00:43","slug":"8439-2","status":"publish","type":"page","link":"https:\/\/hotel-welcomeinn.ch\/en\/8439-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"os-section-container os-section-header\">\n\n\t\t\n\t\t\n\t<div id=\"\" class=\"os-block-mainHeader os-transition--default\">\n\t\t\n\t\t\t\t\t\t\t<div class=\"header-section-gradient\"><\/div>\n\t\t\t<div class=\"title\">\n\t\t\t\t<div class=\"title__inner\">\n\t\t\t\t\t\t\t\t\t   \t\tFAQ \u2013 Frequently asked questions and answers\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t<div class=\"bg--image\">\n\t\t\t<img decoding=\"async\" class=\"os-transition--default lazyloaded\" src=\"https:\/\/hotel-welcomeinn.ch\/wp-content\/uploads\/sites\/22\/2025\/03\/newsletter-anmeldung-apartment-achesa-homes-zurich-airport-achesa-group-0823.jpg\" alt=\"achesa Hotels, Zurich Airport, achesa Group\" \/>\n\t\t<\/div>\n\t\t\n\t\t<div class=\"watermark os-transition--default\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/hotel-welcomeinn.ch\/wp-content\/uploads\/sites\/22\/2025\/08\/wlcminn.webp\">\n\t\t<\/div>\n\t\t\t\t\n\t\t\n\t<\/div>\n<\/div>\n\n<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-small \" ><\/div>\n<\/div>\n\n<tag><\/tag><div class=\"os-section-container\">\n\t\t\n\t\t\t<div class=\"main main-faq\">\n\t\t\t\t<div class=\"os-faq-container\">\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>ROOM RESERVATION<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How can an individual reservation that was booked directly be canceled?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>This applies to reservations made by the customer by telephone, via the official <a href=\"https:\/\/www.welcomehotels.ch\/welcome-inn\/en\/\">website of the hotel<\/a> or by <a href=\"mailto:welcomeinn@a-chesa.ch\">email<\/a>:<\/p>\n<p>Individual bookings can be canceled free of charge until 4:00 p.m. on the day of arrival (special offers and special rates excluded). After 4:00 p.m., a no-show fee of 80% of the room price for the first night will be charged.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How can a room booking made through an external booking channel be canceled?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Bookings made through external booking channels such as Booking, Expedia, etc. can only be canceled through the corresponding channel under the terms and conditions displayed there.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>ARRIVAL<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Where is the Welcome Inn hotel located?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>The Hotel Welcome Inn is located at Holbergstrasse 1 in Kloten, right in the center of town and just a 5-minute walk from Kloten SBB railway station. Zurich Airport can be reached within 15 minutes by public transport.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How do I get from Zurich Airport to the Welcome Inn hotel?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>The hotel and airport can be reached within 15 minutes by taxi, public bus, and train. The Kloten-Stadthaus and Kloten-Bahnhof stops and Kloten train station are 300 meters away and can be reached on foot in just a few minutes.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Where can I park?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Marked parking spaces are available free of charge in the underground car park and around the hotel during your stay. The hotel is not liable for theft or other damage caused.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I arrive at any time during the day?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>That&#8217;s no problem. With us, you can check in online in advance and receive your room key digitally before your arrival. On the day of arrival, your room will be ready for you from 2:00 PM.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Is the reception open all the time?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We are available for you as follows:<\/p>\n<p>Monday to Friday from 6:30 a.m. to 8:00 p.m.<\/p>\n<p>Saturday and Sunday from 7:00 a.m. to 8:00 p.m.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How can you contact us?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>You can reach us by <a href=\"mailto:welcomeinn@a-chesa.ch\">email<\/a> or phone.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Are pets allowed at the Welcome Inn hotel?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Dogs and cats are welcome for an additional fee of CHF 15.00 (without food) per animal per day. Please register your pets at reception. Please note that dogs must be kept on a leash in and around the house.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>CHECK-IN<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>When can I check in?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Your room will be ready for you from 2 p.m. daily. On request and for an additional charge, we offer early check-in from 9 a.m., subject to availability. With our online check-in and mobile key, you can access your room at any time, even outside reception hours.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How can I check in?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We want to make it as easy as possible for you, so we&#8217;ve made sure that you&#8217;re in control of your stay with our mobile check-in solution. No more lengthy processes. You decide when you check in. You will receive your digital key to access the hotel and your room. Alternatively, you can check in at reception between 2:00 p.m. and 8:00 p.m.a<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Do I need to register at reception?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>If you have filled in everything correctly during online check-in, your digital key will be sent to you and you can go directly to your room.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>When will I receive my digital key?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Your digital key will be available from 2 p.m. on the day of your arrival.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>YOUR STAY<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Is breakfast available?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We offer a small but delicious breakfast buffet for our guests every day. The breakfast room is located on the ground floor.<\/p>\n<p>Opening hours:<\/p>\n<p>Monday to Friday from 06:15 am to 09:30 am<\/p>\n<p>Saturday, Sunday &amp; Bank Holidays from 07:00 am to 10:00 am<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>And what about lunch and dinner?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Lunch and dinner at one of our partner restaurants within walking distance:<\/p>\n<ul>\n<li><a href=\"https:\/\/restaurant-mercato.ch\/en\/\">Ristorante Mercato<\/a><\/li>\n<li><a href=\"https:\/\/pizzeria-giardino.ch\/en\/\">Pizzeria Giardino<\/a><\/li>\n<li><a href=\"https:\/\/tschadun.ch\/en\/\">Restaurant &amp; Bar Tschadun<\/a><\/li>\n<\/ul>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How often will my room be cleaned?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>For stays of 2 nights or more, you can decide whether you would like room cleaning services during your stay at Hotel Welcome Inn.<br \/>\nSimply scan the QR code in the bathroom and cancel or personalize your daily cleaning. It only takes a few clicks and you&#8217;ve helped conserve resources. As a thank you, a small gift awaits you at the reception.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>I would like to do sports in my free time. What can I do?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Be active, have fun, and discover our neighborhood\u2014you can do it all here. The hotel&#8217;s fitness room has everything you need for a quick workout. Kloten also offers a swimming pool, a climbing park, jogging trails through the forest, an urban golf course, and much more.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>I have feedback \u2013 where should I send it?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We always appreciate feedback! After your departure, you will receive an email from us asking for your feedback.<\/p>\n<p>Alternatively, your host will be happy to receive it in person, by phone at +41 44 804 75 75, or in writing via <a href=\"mailto:welcomeinn@a-chesa.ch\">email<\/a>.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Can I smoke in my hotel room?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>No.<br \/>\nWe kindly ask all smokers to smoke outside only. If smoking is detected in a non-smoking room, an additional cleaning fee will be charged.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>Nighttime quiet hours &amp; noise<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>Out of consideration for other guests, we kindly ask you to observe quiet hours from 10:00 p.m. to 6:30 a.m.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>CHECK-OUT<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>By what time do I have to vacate my room?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>We kindly request that you check out by 12:00 noon on the day of departure.<br \/>\nPlease note that we charge a fee for day rooms. The reception desk will also be happy to inform you about the possibility of a later departure.<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t<div class=\"faq-item\">\n\t\t\t\t\t\t<div class=\"faq-item-headline\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"faq-action\"><\/a>\n\t\t    \t\t\t\t\t<h3>How can I check out?<\/h3>\n\t\t\t\t\t\t\t<div class=\"faq-item-control\"><span><\/span><span><\/span><\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"faq-item-content\">\n\t\t\t\t\t\t\t<div class=\"faq-item-content-inner\">\n\t\t    \t\t\t\t\t<p><p>You can check out at the reception desk or online.<br \/>\nIf you choose the mobile check-out option, you will automatically receive a check-out request by email. Simply follow the instructions. See you next time!<\/p>\n<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t    \t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div>\n\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can an individual reservation that was booked directly be canceled?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"This applies to reservations made by the customer by telephone, via the official website of the hotel or by email:\\nIndividual bookings can be canceled free of charge until 4:00 p.m. on the day of arrival (special offers and special rates excluded). After 4:00 p.m., a no-show fee of 80% of the room price for the first night will be charged.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can a room booking made through an external booking channel be canceled?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Bookings made through external booking channels such as Booking, Expedia, etc. can only be canceled through the corresponding channel under the terms and conditions displayed there.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Where is the Welcome Inn hotel located?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The Hotel Welcome Inn is located at Holbergstrasse 1 in Kloten, right in the center of town and just a 5-minute walk from Kloten SBB railway station. Zurich Airport can be reached within 15 minutes by public transport.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do I get from Zurich Airport to the Welcome Inn hotel?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The hotel and airport can be reached within 15 minutes by taxi, public bus, and train. The Kloten-Stadthaus and Kloten-Bahnhof stops and Kloten train station are 300 meters away and can be reached on foot in just a few minutes.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Where can I park?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Marked parking spaces are available free of charge in the underground car park and around the hotel during your stay. The hotel is not liable for theft or other damage caused.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I arrive at any time during the day?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"That&#8217;s no problem. With us, you can check in online in advance and receive your room key digitally before your arrival. On the day of arrival, your room will be ready for you from 2:00 PM.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is the reception open all the time?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We are available for you as follows:\\nMonday to Friday from 6:30 a.m. to 8:00 p.m.\\nSaturday and Sunday from 7:00 a.m. to 8:00 p.m.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can you contact us?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"You can reach us by email or phone.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Are pets allowed at the Welcome Inn hotel?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Dogs and cats are welcome for an additional fee of CHF 15.00 (without food) per animal per day. Please register your pets at reception. Please note that dogs must be kept on a leash in and around the house.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"When can I check in?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Your room will be ready for you from 2 p.m. daily. On request and for an additional charge, we offer early check-in from 9 a.m., subject to availability. With our online check-in and mobile key, you can access your room at any time, even outside reception hours.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How can I check in?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We want to make it as easy as possible for you, so we&#8217;ve made sure that you&#8217;re in control of your stay with our mobile check-in solution. No more lengthy processes. You decide when you check in. You will receive your digital key to access the hotel and your room. Alternatively, you can check in at reception between 2:00 p.m. and 8:00 p.m.a\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Do I need to register at reception?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"If you have filled in everything correctly during online check-in, your digital key will be sent to you and you can go directly to your room.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"When will I receive my digital key?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Your digital key will be available from 2 p.m. on the day of your arrival.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Is breakfast available?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We offer a small but delicious breakfast buffet for our guests every day. The breakfast room is located on the ground floor.\\nOpening hours:\\nMonday to Friday from 06:15 am to 09:30 am\\nSaturday, Sunday &amp; Bank Holidays from 07:00 am to 10:00 am\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"And what about lunch and dinner?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Lunch and dinner at one of our partner restaurants within walking distance:\\n\\nRistorante Mercato\\nPizzeria Giardino\\nRestaurant &amp; Bar Tschadun\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How often will my room be cleaned?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"For stays of 2 nights or more, you can decide whether you would like room cleaning services during your stay at Hotel Welcome Inn.\\nSimply scan the QR code in the bathroom and cancel or personalize your daily cleaning. It only takes a few clicks and you&#8217;ve helped conserve resources. As a thank you, a small gift awaits you at the reception.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"I would like to do sports in my free time. What can I do?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Be active, have fun, and discover our neighborhood\u2014you can do it all here. The hotel&#8217;s fitness room has everything you need for a quick workout. Kloten also offers a swimming pool, a climbing park, jogging trails through the forest, an urban golf course, and much more.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"I have feedback \u2013 where should I send it?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We always appreciate feedback! After your departure, you will receive an email from us asking for your feedback.\\nAlternatively, your host will be happy to receive it in person, by phone at +41 44 804 75 75, or in writing via email.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Can I smoke in my hotel room?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"No.\\nWe kindly ask all smokers to smoke outside only. If smoking is detected in a non-smoking room, an additional cleaning fee will be charged.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Nighttime quiet hours &amp; noise\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Out of consideration for other guests, we kindly ask you to observe quiet hours from 10:00 p.m. to 6:30 a.m.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"By what time do I have to vacate my room?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We kindly request that you check out by 12:00 noon on the day of departure.\\nPlease note that we charge a fee for day rooms. 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