{"id":7878,"date":"2025-02-09T19:28:49","date_gmt":"2025-02-09T18:28:49","guid":{"rendered":"https:\/\/achesahomes.ch\/dev-welcome-inn\/?page_id=7878"},"modified":"2025-08-13T11:50:10","modified_gmt":"2025-08-13T09:50:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/hotel-welcomeinn.ch\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div class=\"os-section-container\">\n\t\t<div class=\"spacer  \n\t\tspacer-mobile-disable spacer--type-xlarge \" ><\/div>\n<\/div>\n\n<div class=\"os-section-container os-section-centeredtext\">\n\n\n\t\t\n\t<div class=\"main\">\n\t\t<div align=\"center\">\n\t\t\t\n\t\t\t<div class=\"section-content \">\n\t\t\t<h3 style=\"padding-bottom: 24px;\">GENERAL TERMS AND CONDITIONS    Hotel Welcome Inn<\/h3>\n\t\t\t<p style=\"text-align: left\"><strong>SCOPE OF APPLICATION<\/strong><\/p>\n<p style=\"text-align: left\">These General Terms and Conditions (hereinafter referred to as GTC) apply to the provision of rooms and all related services and deliveries by Hotel Welcome Inn or achesa Lifestyle AG (hereinafter referred to as the Hotel) to customers (hereinafter referred to as the Guest). All offers made by Hotel Welcome Inn are based on these GTC. They form an integral part of every contract. Amendments to these GTC require the express written agreement of both parties. This also applies to the waiver of the written form requirement. Should these GTC contradict any contractual terms and conditions of the guest, these GTC shall take precedence.<\/p>\n<p style=\"text-align: left\"><strong>CONCLUSION OF THE CONTRACT<\/strong><\/p>\n<p style=\"text-align: left\">Following the reservation by the guest, the guest will receive a written confirmation of the reservation by email from the hotel. The contract between the parties is only concluded upon receipt of this written confirmation of the reservation by the guest from Hotel Welcome Inn.<\/p>\n<p style=\"text-align: left\">____________________<\/p>\n<p style=\"text-align: left\"><strong>TERMS AND CONDITIONS \u2013 HOTEL ROOMS \u2013 INDIVIDUAL RESERVATIONS<\/strong><\/p>\n<ol style=\"text-align: left\">\n<li><b>ARRIVAL AND DEPARTURE<\/b><\/li>\n<\/ol>\n<p style=\"text-align: left\">The hotel room is available from 02:00 pm on the day of arrival and must be vacated by 12:00 noon on the day of departure.<\/p>\n<p style=\"text-align: left\"><b>2. CANCELLATION OF A SINGLE RESERVATION | DIRECT BOOKING<\/b><\/p>\n<p style=\"text-align: left\">This applies to reservations made by the customer by telephone, via the hotel&#8217;s official website or by email:<\/p>\n<p style=\"text-align: left\">Individual bookings can be canceled free of charge until 04:00 pm on the day of arrival (special offers and special rates excluded). After 04:00 pm a no-show fee of 80% of the room price for the first night will be charged.<\/p>\n<p style=\"text-align: left\"><b>3. CANCELLATION OF A ROOM BOOKING VIA AN EXTERNAL BOOKING CHANNEL<\/b><\/p>\n<p style=\"text-align: left\">Bookings made through an external booking channel such as Booking, Expedia, etc. can only be canceled through the corresponding channel in accordance with the terms and conditions displayed there.<\/p>\n<p style=\"text-align: left\"><b>4. PAYMENT<\/b><\/p>\n<p style=\"text-align: left\">The hotel bill must be settled at the latest upon check-out. Exceptions will be listed separately.<\/p>\n<p style=\"text-align: left\"><b>5. SMOKING IN HOTEL ROOMS<\/b><\/p>\n<p style=\"text-align: left\">All hotel rooms and public areas are non-smoking. Smoking in hotel rooms or out of the window will be subject to a cleaning fee of CHF 250.00. A smoking area is available for all smokers next to the hotel entrance.<\/p>\n<p style=\"text-align: left\"><b>6. CONTACT<\/b><\/p>\n<p style=\"text-align: left\">Cancellations can be made by phone <a href=\"tel:0041448047575\">+41 44 804 75 75<\/a> or by email to welcomeinn@a-chesa.ch.<\/p>\n<p style=\"text-align: left\"><strong>7. LAW AND PLACE OF JURISDICTION<\/strong><\/p>\n<p style=\"text-align: left\">Swiss law applies exclusively. The place of jurisdiction for any disputes is Kloten\/ZH.<\/p>\n<p style=\"text-align: left\"><strong>8. SUBJECT TO CHANGES<\/strong><\/p>\n<p style=\"text-align: left\">Kloten, March 2025<\/p>\n<p style=\"text-align: left\">____________________<\/p>\n<p style=\"text-align: left\"><strong>TERMS AND CONDITIONS \u2013 HOTEL ROOMS \u2013 GROUP RESERVATIONS<\/strong><\/p>\n<p><b>1. ARRIVAL AND DEPARTURE TIMES<\/b><\/p>\n<p style=\"text-align: left\">Hotel rooms are available from 02:00 pm on the day of arrival and must be vacated by 12:00 noon on the day of departure.<\/p>\n<p style=\"text-align: left\"><b>2. CANCELLATION POLICY FOR GROUP RESERVATIONS<\/b><\/p>\n<p style=\"text-align: left\">If a confirmed group booking is canceled, the hotel must be notified in writing. Unless otherwise agreed in writing, the following costs will be charged:<\/p>\n<p style=\"text-align: left\">\u2013 up to 60 days before arrival I no costs<\/p>\n<p style=\"text-align: left\">\u2013 59 to 30 days before arrival I 50% of the room prices<\/p>\n<p style=\"text-align: left\">\u2013 30 to 0 days before arrival I 100% of the room prices<\/p>\n<p style=\"text-align: left\">The basis for calculation is the number of rooms and the length of stay specified in the definitive reservation confirmation.<\/p>\n<p style=\"text-align: left\"><strong>3. CANCELLATION POLICY FOR GROUPS WITH ROOM ALLOCATIONS<\/strong><\/p>\n<p style=\"text-align: left\">If you wish to cancel a confirmed group booking with room allocations, you must notify the hotel in writing. Unless otherwise agreed in writing, the following costs will be charged:<\/p>\n<p style=\"text-align: left\"><strong>From 8 to 10 rooms:<\/strong><\/p>\n<p style=\"text-align: left\">a) The entire group booking can be canceled free of charge up to 2 days before arrival.<\/p>\n<p style=\"text-align: left\">b) Up to 2 rooms can be canceled free of charge on the day of arrival.<\/p>\n<p style=\"text-align: left\">c) The group reservation is guaranteed by the organizer providing a valid credit card, and the rooms will be held for the entire night.<\/p>\n<p style=\"text-align: left\">d) If the group does not arrive or fewer rooms than booked are occupied, the hotel will charge 80% of the total price of the first night.<\/p>\n<p style=\"text-align: left\">e) The hotel bill is payable upon departure of the group.<\/p>\n<p style=\"text-align: left\"><strong>From 11 to 19 rooms:<\/strong><\/p>\n<p style=\"text-align: left\">a) The entire group booking can be canceled free of charge up to 10 days before arrival.<\/p>\n<p style=\"text-align: left\">b) Up to one day before arrival, 3 rooms can be canceled free of charge.<\/p>\n<p style=\"text-align: left\">c) The group reservation is guaranteed by the organizer providing a valid credit card and the rooms will be held overnight.<\/p>\n<p style=\"text-align: left\">d) If the group does not arrive or fewer rooms than booked are occupied, the hotel will charge 80% of the total price of the first night.<\/p>\n<p style=\"text-align: left\">e) The hotel bill is payable upon departure of the group.<\/p>\n<p style=\"text-align: left\"><strong>From 20 to 29 rooms:<\/strong><\/p>\n<p style=\"text-align: left\">a) The entire group booking can be canceled free of charge up to 21 days before arrival.<\/p>\n<p style=\"text-align: left\">b) Up to 7 days before arrival, 10 rooms can be canceled free of charge.<\/p>\n<p style=\"text-align: left\">c) Up to one day before arrival, 3 rooms can be canceled free of charge.<\/p>\n<p style=\"text-align: left\">d) The group reservation is guaranteed by the organizer providing a valid credit card, and the rooms will be held for the entire night.<\/p>\n<p style=\"text-align: left\">e) If the group does not arrive or fewer rooms than booked are occupied, the hotel will charge 80% of the total price of the first night.<\/p>\n<p style=\"text-align: left\">f) The hotel bill is payable upon departure of the group.<\/p>\n<p style=\"text-align: left\"><strong>From 30 to 39 rooms:<\/strong><\/p>\n<p style=\"text-align: left\">a) The entire group booking can be canceled free of charge up to 28 days before arrival.<\/p>\n<p style=\"text-align: left\">b) Up to 14 days before arrival, 15 rooms can be canceled free of charge.<\/p>\n<p style=\"text-align: left\">c) Up to one day before arrival, 3 rooms can be canceled free of charge.<\/p>\n<p style=\"text-align: left\">d) The group reservation is guaranteed by the organizer providing a valid credit card, and the rooms will be held for the entire night.<\/p>\n<p style=\"text-align: left\">e) If the group does not arrive or fewer rooms than booked are occupied, the hotel will charge 80% of the total price of the first night.<\/p>\n<p style=\"text-align: left\">f) The hotel bill must be paid upon departure of the group.<\/p>\n<p style=\"text-align: left\"><b>4. NAME LIST<\/b><\/p>\n<p style=\"text-align: left\">For group bookings of 8 rooms or more, the organizer must provide the hotel with a list of participants containing the following information at least 7 days before arrival:<\/p>\n<p style=\"text-align: left\">\u2022 First and last names of guests<\/p>\n<p style=\"text-align: left\">\u2022 Arrival time<\/p>\n<p style=\"text-align: left\">\u2022 Payment terms of guests<\/p>\n<p style=\"text-align: left\">\u2022 Desired time for breakfast<\/p>\n<p style=\"text-align: left\">After the deadline set by the hotel, any rooms still available from the block will be released for open sale.<\/p>\n<p style=\"text-align: left\"><b>5. <\/b><strong>PAYMENT<\/strong><\/p>\n<p style=\"text-align: left\">The hotel bill must be settled at the latest upon check-out. Exceptions will be listed separately.<\/p>\n<p style=\"text-align: left\"><strong>6. ADVANCE PAYMENT<\/strong><\/p>\n<p style=\"text-align: left\">Organizers with headquarters outside Switzerland:<\/p>\n<p style=\"text-align: left\">\u2022 50% of the total amount must be paid by the end of the regular cancellation period<\/p>\n<p style=\"text-align: left\">\u2022 100% of the total amount must be paid 2 days before the group&#8217;s arrival<\/p>\n<p style=\"text-align: left\">The hotel reserves the right to request advance payment from the organizer at any time.<\/p>\n<p style=\"text-align: left\"><strong>7. SMOKING IN HOTEL ROOMS<\/strong><\/p>\n<p style=\"text-align: left\">All hotel rooms and public areas are non-smoking. Smoking in hotel rooms or out of the window will be subject to a cleaning fee of CHF 250.00. A smoking area is available for all smokers next to the hotel entrance.<\/p>\n<p style=\"text-align: left\"><b>8.<\/b> <strong>CONTACT<\/strong><\/p>\n<p style=\"text-align: left\">Cancellations can be made by telephone on +41 44 804 75 75 or by email to welcomeinn@a-chesa.ch.<\/p>\n<p style=\"text-align: left\"><b>9.<\/b> <strong>LAW AND PLACE OF JURISDICTION<\/strong><\/p>\n<p style=\"text-align: left\">Swiss law applies exclusively. The place of jurisdiction for any disputes is Kloten\/ZH.<\/p>\n<p style=\"text-align: left\"><strong>10. SUBJECT TO CHANGES<\/strong><\/p>\n<p style=\"text-align: left\">Kloten, March 2025<\/p>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\t\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":5916,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7878","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions | Hotel Welcome Inn | Zurich Airport<\/title>\n<meta name=\"description\" content=\"General Terms and Conditions for individual and group bookings at the Hotel Welcome Inn in Kloten. \u27a4 Learn more here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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